Privacy Policy

Velocity Infra ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, book a strategy call, or otherwise interact with our services.

Information We Collect

We collect information you voluntarily provide, including your name, email address, phone number, business name, and any details you share when booking a call, filling out a form, or messaging us through our chat widget. We also automatically collect limited technical data such as IP address, browser type, device information, pages viewed, and referring URLs through cookies and similar technologies.

How We Use Your Information

We use information to:

• Schedule and conduct strategy calls and follow-ups.
• Deliver, operate, and improve our services.
• Send SMS and email communications you have opted into.
• Respond to inquiries and provide customer support.
• Comply with legal obligations and prevent abuse.

SMS & Messaging Consent

By providing your phone number to Velocity Infra and checking the consent box on our opt-in form, you expressly agree to receive text messages (SMS) from Velocity Infra at the mobile number you provided. You must be at least 18 years of age to opt in.

Message types you may receive: appointment confirmations and reminders for booked strategy calls, follow-up messages related to your inquiry, account and service notifications, and occasional marketing or promotional messages about Velocity Infra services.

Message frequency: Message frequency varies based on your activity and inquiries, and may be up to approximately 10 messages per month.

Message and data rates: Message and data rates may apply. Standard carrier message and data rates from your wireless provider will apply to all messages sent and received. Velocity Infra is not responsible for any charges from your wireless carrier.

Opt-out instructions: You can cancel the SMS service at any time by replying STOP to any message. After you reply STOP, we will send a single confirmation message and you will not receive any additional SMS messages from us. If you need assistance, reply HELP or contact us at harsh@velocityinfra.co.

Carrier liability: Wireless carriers (including but not limited to AT&T, T-Mobile, Verizon, Sprint, and U.S. Cellular) are not liable for delayed or undelivered messages.

No sharing of opt-in data: We do not share, sell, rent, or otherwise disclose mobile phone numbers, opt-in data, or SMS consent information to any third parties or affiliates for marketing or promotional purposes. Mobile opt-in information is used solely by Velocity Infra to deliver the messages described above.

Consent to receive SMS messages is not a condition of purchasing any goods or services from Velocity Infra. By opting in, you also confirm you have read and agree to our Privacy Policy and Terms & Conditions.

Sharing of Information

We do not sell your personal information. We share data only with service providers that help us operate (e.g., scheduling, CRM, hosting, analytics, communications), and only to the extent needed to perform their services. We may also disclose information when required by law.

Cookies

We use cookies and similar tracking technologies to analyze traffic, remember preferences, and improve your experience. You can control cookies through your browser settings.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal data. To exercise these rights, contact us at the email below.

Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

Contact Us

Questions about this Privacy Policy? Email us at harsh@velocityinfra.co.